FAQ

How do I make a purchase?

Choose your product and click on the "ADD TO CART", you may add as many items as you like. Once you have finished shopping click on "CHECKOUT" and follow the prompts, it's easy.

 

What does free size mean?

Most of our styles are designed to be worn relaxed.

Free size is generally a one size fits most.

If you are worried about the measurements feel free to email at Info@dutchessmartha.com or call (03) 9570 3753. We are only to happy to assist.

 

How do I order a custom made item?

Easy! We are able to custom make furs in any colour or style you desire.

We are happy to meet with you over a cup of coffee and discuss all the options.

Custom orders take about 2- 4 weeks to produce.

We require a 50% deposit on the order and the balance is paid when the item is ready for delivery.

 

How do I see, feel, touch your product?

Our boutique is located at:

678 Centre Rd., Bentleigh East Vic 3165 

 

 

How do I pay?

We accept MasterCard, Visa, Amex & Paypal.

Afterpay is available online and may also be used in store.

To organise an alternative payment method please email or call us.

 

How secure is making a payment online?

All payments are processed securely trough a Payment Gateway.

No credit card details are stored by us and it's a quick, safe method.

 

How do I look after my Fur, Kaftan? 

Please refer to our Blog we have many interesting articles with detailed information.

 

What if I am not satisfied or there is a problem with my order?

We take care and quality check all products before they are despatched.

If you are not satisfied please contact us and we will endeavour to assist you.

 

How can we stock your products in our store?

For all wholesale & business enquires  please feel free to contact us.

e: info@dutchessmartha.com

t: 03 9570 3753