Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, you must contact our store for approval, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unauthorised returns received by us will not be credited and will be
returned to you with a handling charge.
No responsibility will be taken for unauthorised returns.
Only regular priced items may be returned for a shop credit, unfortunately SALE items cannot be returned.
Any refund amount will be minus shipping costs.
ITEMS ON SALE ARE FINAL.
PRE ORDERS - Choose carefully as they are final and exchange may not be possible if the product has sold out.
Non Refundable Items
- Bath & Body Care Items
- Gift Cards
- Any item not in it's original condition, not worn or used, is damaged or missing parts such as labels. Must be in the same condition as it was received.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 678 Centre Rd., Bentleigh East, Vic 3165.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit note to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
678 Centre Rd.
Bentleigh East Melbourne Victoria AU 3165
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit note, the cost of return shipping will be deducted from your credit note.
Please fold items nicely with tags intact.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Free Shipping offers may not be used with any other offers.
Dutchess Martha reserves the right to make the final decision in all Return cases.